Due to the custom nature and massive range of available products/sizes we offer (over 1,000,000+ combinations!), it has proven difficult to create automatic delivery/shipping costs.
Therefore, we have generalised the shipping costs into the below costs. Please contact us if we can help with custom shipping quotes/costs.
Delivery Methods
We deliver across the global using multiple methods stated below.
- 1. EXW – Ex-Works, Once you enter the factory and begin to collect the goods, all matters related to the goods' disposal (including loading) will be your responsibility.
- 2. DDP – Delivered Duty Paid，We are responsible for the transportation, insurance, export duties, and all fees until the goods are delivered to your specified location.
- 3. FCA – Free Carrier，We are responsible for delivering the goods to the designated carrier and completing the export customs clearance. After that, all costs and risks will be borne by you.
- 4. FOB – Free On Board，We are responsible for loading the goods onto the ship and completing the export customs clearance. Once the goods are loaded, all costs and risks will be transferred to you.
- 5. CIF – Cost, Insurance, and Freight，We are responsible for the transportation, insurance, and shipping costs until the goods arrive at the destination port.
If you have any queries regarding delivery please contact us.
Lead Times
All of our products are custom made to order! This means that there is a lead time from point of purchase to delivery/installation.
Typical lead times are 1 - 2 weeks, however, there are several contributing factors that could extend the lead time. Please contact us for up-to-date lead times
Our process is as follows:
Order placed > Design Stage > Item Manufactured > Sent For Galvanising > Powder Coated (if applicable) > Packaged For Delivery > Delivered
Many of our custom items have many days and sometimes weeks worth of fabrication/engineering work.
Although the galvanising and powder coating process extend our lead time by week(s) compared to buying a sub standard ‘painted only’ gate, the wait is definitely worth it! These processes give a finished product that provides decades without maintenance or rust!
We do keep stock of some standard sized products which we can ship next business day. Stock levels vary and cannot be guaranteed.
Rush Orders
We have capability to fast track orders through the manufacturing process. Should you require something urgently or in an emergency please contact us and we can discuss options. This service cannot be guaranteed, however, we will try to accommodate your needs as requested.
Rush orders carry a surcharge as we incur additional costs throughout the process. Please contact us for a quote/advice!
Important – Signing For Goods
It is very important that you thoroughly check your package for visible signs of damage – bumps/scrapes/drops/bends.
Please do not sign or sign ‘damaged during transit’ if there are any signs of damage. Also, take as many pictures as required.
We quality check every item and package carefully to reduce damage risk. If the courier is overly careless and manages to damage an item, then we need to be able to claim for costs incurred. It is up to the customer to record this damage (before delivery driver leaves property, as they need to record it as well).
Although damage is rare, it can happen to any business, and we will ensure to assist to resolve should it occur!
NOTE - choosing different shipping methods will incur different charges. Although the website does cannot calculate this at point of placing order, we will contact you to let you know the additional charges required. We do not profit from shipping charges, we only charge the customer the raw costs.
NOTE - If shipping is wrongly charged (either over or under) we will contact the customer to let them know. The difference in shipping cost will be quoted. Should the customer not agree to the additional rectified shipping charges, we will offer free of charge cancellation of order and full refund.
