Cancellation Policy
Orders can only be cancelled and refunded in full within 24 hours of original order date and time. After 24 hours, orders cannot be refunded in full.
Processing fees, re-stock fees, or production costs will be charged, depending on the stage of the order when cancelled.
Returns Policy
Due to the custom nature of commercial gates, all sales are final. Once an order has been delivered to the Buyer's location, it may not be returned unless a manufacturer's defect is determined or damage has occurred in transit.
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Commercial Gate Shop will not accept returns on product that was damaged due to improper handling after delivery.
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Commercial Gate Shop will not accept returns on orders where the door opening was measured incorrectly by the purchaser, thus resulting in the wrong size commercial gate or track set application.
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Before acceptance of the freight, buyer needs to fully inspect the goods for shortages and damage. Cartons or crates should be opened before acceptance, to check for concealed damage.
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Buyer shall sign the carrier's receipt and/or pick list showing acceptance of goods delivered and note damage or shortage, if any, on said document.
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If damage or shortages are found, Buyer shall e-mail Commercial Gate Shop immediately with details of what needs to be replaced, name of carrier and freight bill number.
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Claims for shortages or other errors in delivery must be made known to Commercial Gate Shop within five days of delivery.
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Any products involving a defect or damage claim must be stored at delivery location. A Commercial Gate Shop representative may need to inspect the product.
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If a legitimate claim or manufacturer's defect has been determined, the damaged product will be picked up and a replacement order will be processed and re-shipped with high priority.
